Without prejudice, the reservation and purchase of products
and/or services from Hotel Resort Online,
the brandname of hotelresortonline Pte Ltd (“hotelresortonline”),
are subject to the following terms and conditions and
other terms imposed by our partners or affiliates from
time to time. By using this site, effecting any reservation
or purchase of any product or service with hotelresortonline,
you agree to be bound by the Terms and Conditions specified
in this Agreement and those terms of the respective third
party providers, distributors, partners and affiliates,
as the case may be.
By effecting a reservation or purchase, you also represent
and warrant that you are of sufficient legal age and capacity
to create binding legal obligations in relation to the
access and use of our products and/or services. All information
supplied by you is true, current, complete and accurate.
Availability of Products and Services
You acknowledge that the availability of the products
and/or services on this website does not constitute an
offer by hotelresortonline and/or its third party providers,
distributors, partners and affiliates. All requests and
reservations are subject to confirmation.
Acceptance of any request for the products and/or services
made by you is purely at the discretion of hotelresortonline.
In the event the products and/or services described
cannot be provided due to delays or any other reason
beyond the control of hotelresortonline, hotelresortonline
will exercise all reasonable efforts to arrange alternative
comparable products and/or services. Where the product
and/or service provided is either not available or our
suggested alternative is not acceptable to you but is
fully paid, we shall make a refund in accordance with
our refund policy.
Cancellations
hotelresortonline reserves the right to cancel any reservations
and recover any costs incurred in so doing, if you fail
to make full payment or accept suggested alternative
product and/or service (where applicable) by the specified
due date,
In the event of any cancellation, the following cancellation
fees/penalty will be levied. This cancellation fee/penalty
is not contingent on the period/season (high season,
peak season, low season) on the dates on which the cancellation
or no-show occurred.
| CANCELLATION PERIOD |
CANCELLATION FEE / PENALTY |
| 1) More than 16 days before arrival |
THB500 or 10% of charges whichever
is higher |
| 2) Less than 15 days prior to arrival |
50% of total charges |
| 3) Less than 10 days prior to arrival |
75% of total charges |
| 4) Less than 3 days prior to arrival |
100% of the charges |
Reservation Amendments
For amendments to confirmed reservations, hotelresortonline
reserves the right to apply an amendment fee of THB500
per amendment. Any amendments to reservations will be
subject to the applicable package price at the time
of change.
Rates and Prices
Prices shown are in Thai Baht (THB) based on rates in
effect at the time of printing and are subject to change
without notice. Peak period surcharges and minimum night
stays may apply depending on your reservation dates.
The rates quoted are subject to local government and
goods & service taxes as applicable. You agree to
pay all local and other governmental taxes due for rental
and services. All amounts quoted are exclusive of such
taxes unless otherwise stated.
Currency (or you want to simply say that all everything
to be charged in THB ???… )
Where applicable, you may make payment for your reservation
in any one of the currencies indicated. hotelresortonline
reserves the right to determine the exchange rates of
the supported currencies. hotelresortonline shall not
be held liable for any exchange rate losses incurred
by you as a result of any transaction effected.
Payments
All reservations are to be made through Credit Card.
American Express, Visa and MasterCard are accepted.
The credit card selected for payment will be charged
for the total price for the reservation.
Once a reservation is made, you irrevocably authorise
hotelresortonline to charge to your credit card the
full rate/charges applicable for the reservation.
Travel Requirements
It is your sole responsibility to ensure that you have
all the necessary papers and visas required for travel.
HoteMart will not be held liable for any delays or failures
arising.
Refund Policy
Refunds will be made at the discretion of hotelresortonline
only if:
i. The product or service provided by hotelresortonline
and respective third party providers, distributors,
partners and affiliates has been fully paid for; is
not available; and the suggested alternative is not
acceptable; or
ii. You cancel your reservation / request with hotelresortonline
within the time period permitted for refunds as stipulated
in (XX – have to number it).
No refunds will be made on unused or partially used
features and services.
Reservations Disclaimer
All rates are subject to applicable government taxes
and service charges, and may be changed without prior
notice (unless indicated otherwise). All reservations
are subject to availability at the time of reservation.The
prices quoted do not include any form of transportation
(unless stated otherwise); travel insurance; items of
a personal nature; excess baggage charge, and gratuities.
hotelresortonline reserves the right to disclose your
personal information and credit card details to the
respective third party providers, distributors, partners
and affiliates to secure/guarantee your reservation.
Claims and refunds are subject to the cancellation
policies of the respective hotels.
Disclaimer and Limitation of Liability
All transactions concluded on this website is on a caveat
emptor basis, you are advised to make your own independent
inquiries in respect of the products and services provided.
You agree that in no event shall hotelresortonline or
any third party providers and distributors be liable
for any injury, loss, claim, damage, or any special
exemplary, punitive, direct or indirect, incidental
or consequential damages of any kind. Whether based
in contract, strict liability, tort or otherwise, which
arises our of or is anyway connected with (1) any use
of this site or content found herein, (2) any failure
or delay (including, but not limited to the use of or
inability to use any component of this site for reservations),
or (3) the performance or non-performance by hotelresortonline
or any third party providers and distributors, including
but not limited to, non-performance resulting from bankruptcy,
reorganization, insolvency, dissolution or liquidation
even if such party has been advised of the possibility
of damages to such parties or any other party.
If, notwithstanding the foregoing, hotelresortonline
or any third party providers or distributors should
be found liable for any loss or damage which arises
out of or is in any way connected with any of the above
described functions or uses of this site or its content,
the liability of hotelresortonline and any third party
providers, distributors, partners and affiliates, shall
in no event exceed, Singapore Dollars $100.00 (Singapore
Dollars One Hundred Only), whichever is lower.
In the event the services or accommodations described
cannot be provided due to delays or any other reason
beyond the control of hotelresortonline, hotelresortonline
will exercise all reasonable efforts to arrange alternative
comparable services or accommodations. However, hotelresortonline
will not be liable for, and customer hereby waives all
claims against hotelresortonline, for any failure of
performance by any other transportation company, lodging
property, agency or any other third party providing
services hereunder.
The disclaimer and limited liability of hotelresortonline
as set out in this Agreement are fundamental elements
of the basis of the bargain between you and hotelresortonline,
and you agree that hotelresortonline would not otherwise
be able to offer the products and services on its present
basis without such limitations. This clause shall survive
any termination of this Agreement.
Force Majure
hotelresortonline and any third party providers, distributors,
partners and affiliates, shall not be liable for damages
of any kind arising out of any failure or delay in performing
any or all of obligations contained herein or in respect
of any product or service
if the failure or delay is due to circumstances or cause
beyond our reasonable control.
Governing Law
This Agreement shall be governed by and construed in
accordance with the laws of Singapore and you submit
to the non-exclusive jurisdiction of the courts of Singapore. |
